Position Summary
The IT Administrator is responsible for providing first-level technical support to IREN’s Spanish operations, ensuring timely resolution of IT-related issues and maintaining a high level of service for employees. The role supports users through phone, email, remote, and in-person assistance, troubleshooting hardware, software, network, and enterprise application issues while documenting incidents and escalating complex matters when required.
Based in Madrid, the IT Administrator provides on-site and remote support across IREN Spain and collaborates with the integral IT team to deliver consistent, secure, and reliable IT services. The role contributes to infrastructure maintenance, system administration, security and compliance practices, and IT project execution, working effectively in both Spanish and English.
Responsibilities
Reporting to the IT Manager, the IT Administrator is responsible for:
• Provide first-level technical support to employees in Spanish and English through phone, email, remote, and in-person channels,
ensuring timely resolution of IT-related queries and a positive user experience.
• Troubleshoot hardware, software, network, and connectivity issues, resolving standard incidents directly and escalating complex problems to senior IT team members when required.
• Assist in maintaining IT infrastructure, including servers, networks, cloud systems, end-user devices, and related services, to support reliable operations across IREN Spain.
• Support the administration of enterprise applications and platforms, including Active Directory, Microsoft 365, Entra, SharePoint, Defender, Sentinel, and virtualization environments.
• Perform routine system updates, patching, backups, and basic security checks in line with IT standards, helping safeguard data integrity, system reliability, and compliance requirements.
• Participate in IT projects such as system upgrades, deployments, infrastructure improvements, and technology rollouts, contributin
📌 IT Administrator (Madrid)
🏢 IREN
📍 Madrid