Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more
We are seeking a proactive and customer-centric Customer Success Manager (CSM) to join our team. In this role, you will partner closely with customers to ensure they derive maximum value from our solutions, driving adoption, satisfaction, and long-term loyalty. You will serve as a strategic advisor to key stakeholders, managing customer relationships, health, and success planning. Your ability to align customer goals with company capabilities will be essential to delivering measurable outcomes, reducing churn, and fostering account growth. This role requires strong collaboration across internal teams to anticipate needs, resolve challenges, and create a seamless customer experience.
WHAT YOU'LL DO
• Maintains a strong understanding of the company’s solutions and emerging cybersecurity trends to offer valuable insights to customers and protect their interests.
• Provides expert guidance on product capabilities, ensuring solutions are
customized to fit customer-specific needs and industry requirements.
• Clearly articulates the business impact of the company’s solutions to help customers achieve their strategic objectives.
• Establishes and manages the customer journey, ensuring each phase—from
onboarding to renewal—drives satisfaction, adoption, and retention.
• Leverages customer data and metrics to proactively identify opportunities for improvement, manage risks, and drive customer success strategies.
• Develops and implements tailored action plans based on customer goals, ensuring alignment with both customer objectives and internal business strategies.
📌 Customer Success Manager (España)
🏢 Fortra
📍 España