Position Overview
The Customer Success Manager (CSM) owns a defined portfolio of client accounts, with a primary focus on retention and product adoption. This role serves as the client's day-to-day point of contact, building trusted relationships that drive ongoing value realization and long-term partnership with FoodChain ID.
The CSM works closely with the Customer Success Director and cross-functional teams to identify risk, support renewal outcomes and ensure clients realize measurable value from FoodChain ID solutions across their account lifecycle.Key Responsibilities
Account Relationship Management• Serve as the primary point of contact for a defined portfolio of client accounts.
• Build and maintain trusted relationships with key stakeholders within assigned accounts.
• Develop and execute account plans and success plans to drive value realization.
• Conduct regular check-ins and quarterly business reviews to review performance, adoption and goals.

Retention & Renewal Support• Own retention outcomes for assigned accounts,



partnering with Retention Team on renewal timing and terms.
• Identify at-risk accounts early through health scoring and proactive monitoring, escalating to leadership when needed.
• Support renewal execution by ensuring documentation, pricing and contractual details are accurate and delivered on time.
• Address client concerns and service issues promptly, escalating complex matters as needed.

Adoption & Value Realization• Drive product adoption by guiding clients through onboarding, training and ongoing platform usage.
• Monitor usage data and engagement trends to identify adoption gaps and opportunities for expanded value.
• Educate clients on new features, updates and best practices relevant to their goals.
• Gather and relay client feedback to inform product and service improvements.

Cross-Functional Collaboration• Partner with Sales, Support and Product teams to ensure a seamless client experience.
• Coordinate with Revenue Operation

📌 Customer Success Manager (Barcelona)
🏢 FoodChain ID Group
📍 Barcelona