Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Shape how Genesys helps organizations across Southeast EMEA apply AI, cloud customer experience technology, and data to improve customer and employee experiences. As Director, Solutions Consulting, Southeast EMEA, you will lead a geographically distributed team across Spain, Portugal, Italy, Greece, Turkey, the Czech Republic, Poland, and Israel, owning the strategy, capabilities, and execution that connect complex customer priorities with differentiated Genesys solutions.




Partner with Sales Leadership and cross-functional teams across Iberia and Southeast EMEA to influence go-to-market strategy, strengthen technical and business value throughout complex enterprise sales cycles, and accelerate sustainable regional growth. You will help customers translate AI, Genesys Cloud, CCaaS, digital, and customer experience capabilities into practical solutions that address business priorities and support successful adoption.
Create an environment where Solution Consultants operate as trusted advisors, combining technical depth, commercial insight, data-driven storytelling, and empathy for customer needs. You will foster an AI-first culture of continuous innovation, enabling the team to experiment, learn, and turn emerging capabilities into meaningful customer and business value across diverse markets.
Gain significant visibility across regional and EMEA leadership while influencing enterprise initiatives and th

📌 Director Solutions Consulting South East (Madrid)
🏢 Genesys
📍 Madrid