Job Description
About us
Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.
Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.
Busuu is part of the general Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.
What does a Customer Success Manager do at Busuu
You will be responsible for ensuring our customers' success. Ensuring clients who use Busuu will get better business results. This is achieved by understanding key client objectives and implementing Busuu engagement strategies. Renewing and expanding accounts is how you will be primarily measured so it is important that you are commercially focused.
You will also be working closely with our sales and product teams.
What will you do at Busuu?
• Build strong and long term relationships with our clients
• Ensure our clients are maximising their use of Busuu and we are delivering against agreed goals and KPIs
• Develop and deploy strategies and action plans to improve the client experience, gross/net retention and enable account growth
• Successfully onboard new clients and build capabilities to help clients implement Busuu in their organisation
• Work with new business and product teams to translate business needs and product requirements into new solutions for customers
• Drive customer references, case studies and referrals
• Identify emerging trends in the local corporate language market and build good awareness of the competitive environment.
Essential Skills & Experience
• 3+ years experience in Customer Success/ Client Relationship/ Account Management within a technology
📌 Customer Success Manager (Madrid)
🏢 Busuu
📍 Madrid