Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress;
with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleWe are seeking an experienced IT Services and Outsourcing professional responsible for ensuring the successful delivery of services, leading the operational relationship with strategic clients, and driving contract profitability and evolution through effective management of teams, operations, and technology transformation.1. Service Delivery & OperationsResponsible for the end-to-end delivery of IT services, ensuring SLA compliance, operational stability, security, risk management, and continuous service improvement.2.



Client Relationship & Business OutcomesActs as a trusted advisor to the client, understands their business objectives, manages customer satisfaction, and contributes to account growth by identifying service transformation and expansion opportunities.3. Leadership & Financial ManagementLeads multidisciplinary teams, develops talent, coordinates resources, and shares responsibility for contract profitability through cost management, delivery optimization, and account P&L; management.
Additional RequirementsMust be based in Bilbao or near to Bilbao, with regular presence to support clients across the Basque Country territory.
Fluent in Spanish and English.
Basque (Euskera) language skills are highly desirable and will be considered a strong advantageWho You AreRequired Skills and Experience - 5+ years of experience leading delivery teams and quality services to customers - Sound knowledge of Kyndryl competencies, managed platfo

📌 Delivery Manager (Bilbao)
🏢 Kyndryl
📍 Bilbao