NCC Operators deliver

24×7×365 frontline operations

, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments. Key Responsibilities

Perform

continuous monitoring

using UN‑approved tools across: Network, servers, storage Satellite & RF infrastructure Security devices Public cloud (Azure, AWS) M365 and application platforms Handle

event management and alarm triage Perform

Tier‑1 troubleshooting

following approved SOPs Escalate incidents to: Tier‑2 engineering teams External service providers (as required) Support

incident, critical incident, and security incident processes Execute approved low‑level operational activities (e.g.



checks, verifications, routine actions) Maintain accurate incident records in UN‑provided ITSM/CRM tools Contribute inputs for: Shift reports Incident and change reporting Ensure

15‑minute shift handover overlap

with incoming operators Mandatory Skills & Qualifications

Minimum 1 year

of relevant NCC / NOC / ICT operations experience ITIL v3 or ITIL 4 Foundation

certification English proficiency: CEFR B2 or above Ability to work

rotational 24×7 shifts on‑site #J-18808-Ljbffr

📌 Network Specialist (Valencia)
🏢 AARK Tech Solutions
📍 Valencia