Onboarding Specialist & Delivery Assistant, LHH CTM This position is to fill a dual role within our organization. The primary focus of this position is Engagement, which involves activating and onboarding career transition programs for candidates from diverse companies. Additionally, the role will entail providing support for ICEO delivery activities. The percentage allocation for each role is based on business needs and vigente data, and it may be subject to adaptation or change to align with the evolving demands of the business. Given the nature of this position, flexibility is expected, and the responsibilities outlined in this job description should not be considered exhaustive or limiting. The individual in this role may also take on additional responsibilities as assigned by their direct reports.

Reporting Relationships

Engagement: Direct report will be the Engagement Manager of DACH & BNP cluster, which is part of the Global team for Engagement.

Delivery: Direct report will be to the Director of Cand. & Cons. Experience CT&M; and LD (DACH BNP)

Direct Reports

No direct reports

Location

LHH Spain office

Travel

As required by the business

Language

English

In this role you can expect to

Key Accountabilities Engagement Netherlands and Belgium 70%

Description and presentation of our services among candidates

Contact and outreach candidates based on outreach protocol

Phone calls

Email

LinkedIn

Other channels

Support and conduct Care/Info session, if necessary, on site or digitally

Acting as a liaison between LHH, candidate, and consultant

Follow all Business policies and processes, best practice guidelines always

Deal with different stake holders to ensure smooth run of operations

Meet KPI’S and Engagement targets

Support team and management to achieve business objectives and or deliverables including presentations, travel and material if applied

Collaborate with engagement leadership and key stakeholders to develop engagement strategies for individual projects and accounts

Monitor engagement trends, propose and implement solutions to maximize revenue

Assist in training new engagement specialists

Positively contribute towards creating a positive, solution orientated, results driven and high-performance culture





Collaborate with Operations, Sales, and Marketing to continuously improve candidate engagement

Support management to implement future vision for engagement

Provide accurate forecasts to management

Stay up to date on industry knowledge, complete necessary training and proactively develop skills required for the role

Support/Cover any Engagement colleagues when absent or in Holiday in India and other countries

Shopper calls

Use an implementation of different tools/ methodologies mentioned by management (Orbit, NGEN, Call system, call script, outreach protocols, status protocol and system initiatives)

Delivery 30%

Ensure a professional, welcoming, and efficient office environment by coordinating workplace services, facilities, suppliers, and day-to-day office operations.

Coordinate meeting logistics, room bookings, catering, and other operational activities that support employees, candidates, consultants, and clients.

Maintain office procedures, documentation, and workplace processes while supporting local operational initiatives and ensuring smooth office administration.

Provide day-to-day operational and administrative support across the business, including document preparation and formatting, translations, invoice validation, platform testing, reporting and data administration, and coordination of operational processes to ensure a seamless experience for candidates, consultants, clients, and colleagues.

All About You

Fluent in English

Ideally Professional experience in HR, service, or consulting environment

Expertise in a professional sales environment is advantageous

Strong Service and Quality Orientation

Experience with outbound and call calling

Excellent communication and motivational skills

Reliability and professionalism in appearance and speech

Persuasiveness and ability to lead active conversations

Independent and goal-oriented work style





Empathy to assess the counterpart and develop suitable conversation structures

Very good computer and internet user skills

Very good English language skills, both written and spoken and local languages is a plus

What we offer

Growth opportunities within a human resource global leader

We prioritize learning to stay agile in an increasingly competitive business environment

We foster an open-minded environment where people spark new ideas and explore alternatives

Country: Spain

Weekly working hours: 40

Equivalent: Full time

Type of work: Hybrid (remote and office)

Contract type: Initial fixed-term with the expectation to convert to a permanent contract upon successful completion.

Must have the right to work the specified location.

About LHH LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.

For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/uk/en/diversity-and-inclusion/

Posting date: 01-10-2026

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📌 Client Onboarding Specialist - LHH CTM (Madrid)
🏢 The Adecco Group
📍 Madrid