Public Sector Process Manager Description - Job SummaryThis role is responsible for owning moderately complex operational processes, collaborating with stakeholders to improve processes, and maintaining accurate documentation. The role implements quality control measures, generates comprehensive reports, and provides recommendations for enhancements. The role focuses on customer satisfaction, evaluates technology solutions, and participates in training programs to develop expertise in relevant areas.ResponsibilitiesOwns a moderately complex operational process, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.Collaborates with various stakeholders, including cross-functional teams and external partners, to align processes with organizational goals.Maintains and updates process documentation, including standard operating procedures (SOPs), to ensure accuracy and consistency.Implements quality control measures, conducts audits, and monitors key performance indicators (KPIs) to maintain high process standards.Generates comprehensive reports on process performance and communicates findings and recommendations to senior management.Provides input and recommendations for process enhancements, automation, and optimization to drive efficiency and productivity.Addresses and resolves moderately complex operational issues and escalations, ensuring minimal disruption to business operations.Focuses on enhancing customer satisfaction by improving processes that directly impact the customer experience.Evaluates and recommends technology solutions to enhance operational processes and support digital transformation efforts.Develops expertise in relevant areas, stays updated on industry trends,



and participates in training and skill development programs.Education & Experience RecommendedFour-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.Typically has 2-4 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with little or no work experience.Preferred CertificationsCertified Sales Operations Professional (CSOP)Knowledge & SkillsAccountingAgile MethodologyAuditingAutomationBusiness OperationsBusiness ProcessBusiness RequirementsChange ManagementContinuous Improvement ProcessData AnalysisFinanceKey Performance Indicators (KPIs)Lean ManufacturingLean Six SigmaProcess ImprovementProject ManagementSAP ApplicationsSix Sigma MethodologySupply ChainWorkflow ManagementCross-Org SkillsEffective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer CentricityImpact & ScopeImpacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.ComplexityResponds to routine issues within established guidelines.DisclaimerThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.Job - Sales Operations Schedule - Full time Shift - No shift premium (Spain) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc.HP, Inc.



provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is IllegalYou want to reshape the way the world works. So do we. You're looking for more than just a job; you're looking to make a difference. That means creating something new. Something that matters. Something that changes how the world works for the better. A career at HP can help you build the tomorrow you want. Let's grow together.Privacy, Terms of Use, and Accessibility Our founders believed that business exists when people work together to 'accomplish something collectively which they could not accomplish separately.' We uphold a zero-tolerance policy towards discrimination and treat everyone with respect. By maintaining these principles, we empower the HP team to contribute to our collective success and the future of work. Learn more about HP personal data practices at Privacy Statement, Personal Data Rights Notice (where applicable), Accessibility at HP, and Terms. You can be yourself at HP. Learn more#J-18808-Ljbffr

📌 Public Sector Process Manager (Cantabria)
🏢 HP
📍 Cantabria