Description

We are seeking an experienced Quality Control & Testing Lead to own and enhance our quality control framework while remaining hands-on in the execution of testing activities. This role is ideal for someone who can balance strategic thinking with day-to-day delivery, improving testing methodologies, reporting, governance, and quality standards while actively performing and overseeing QC reviews.

The successful candidate will be responsible for designing and maintaining a scalable quality control framework, developing testing scripts and procedures, executing reviews, reporting findings, and driving continuous improvement across operational processes.

Key Responsibilities

Quality Control Framework & Governance

- Review, redesign, and continuously improve the existing QC framework.
- Develop and maintain testing methodologies, review procedures, and control standards.
- Establish QC governance, KPIs, reporting metrics, and escalation processes.
- Ensure quality controls remain aligned with business objectives and regulatory requirements.
- Drive a culture of accountability, consistency, and continuous improvement.

- Perform hands-on QC testing and file reviews across operational processes.
- Execute risk-based testing programmes and ad-hoc reviews.
- Create, maintain, and enhance QC test scripts and testing documentation.
- Validate adherence to policies, procedures, and internal standards.
- Identify control gaps, root causes, and remediation opportunities.

- Produce regular reporting on QC results, trends, root causes, and risk themes.
- Present findings and recommendations to senior stakeholders.
- Monitor corrective actions and verify implementation effectiveness.
- Develop management information and dashboards to support decision-making.

- Analyse testing outcomes to identify recurring issues and process inefficiencies.
- Recommend and implement control enhancements.
- Support process redesign initiatives to improve quality, efficiency, and customer outcomes.
- Leverage automation and technology opportunities where appropriate.





- Partner with operational leaders and subject matter experts to improve quality outcomes.
- Provide guidance on control design and best practices.
- Support training and coaching activities to strengthen quality awareness across teams.

Skills, Knowledge & Expertise

- Experience in Quality Assurance, Quality Control, Testing, Audit, Risk, or Operational Excellence roles.
- Proven experience designing or enhancing quality control frameworks.
- Strong hands-on testing and review experience.
- Experience creating testing scripts, control documentation, and reporting packs.
- Excellent analytical and problem-solving skills.
- Strong stakeholder management and communication skills.
- Ability to operate independently and influence senior leadership.

- Experience within Financial Services, Operations, Compliance, Claims, KYC/AML, or regulated environments.
- Experience with quality metrics, governance frameworks, and process improvement methodologies.
- Knowledge of Lean Six Sigma or similar continuous improvement frameworks.
- Experience with reporting tools such as Power BI, Tableau, or equivalent.
- Internal Audit, Risk Management, or Compliance background.

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our general team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

📌 Quality Control & Testing Lead (Madrid)
🏢 Davies
📍 Madrid