Lead the delivery team throughout the engagement, often in collaboration with a services partner.

- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
- Understand the goals and align the deliverables accordingly.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
- Be the single contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
- Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

Responsibility o Lead the delivery team throughout the engagement, often in collaboration with a services partner.

o Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
o Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.




o Understand the goals and align the deliverables accordingly.
o Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
o Be the single contact to encourage collaboration and customer agreement on proposed solutions.
o Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
o Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
o Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
Qualifications o Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's o potential impact on the function or industry.

o 8+ years progressive experience as part of a professional services organization o Experience in managing the implementation of workflow or business transformation solutions o Success driving complex issues through analysis and resolution o Creativity with comfort running projects independently o Experience working collaboratively Service Now certifications in aligned workflow #J-18808-Ljbffr

📌 Sr. Engagement Manager (Madrid)
🏢 W3Global
📍 Madrid