Experteer Overview
In this role you work as a trusted advisor for cybersecurity customers, combining technical expertise with strategic engagement to maximize security investments. You will guide post-sale onboarding, accelerate value delivery, and translate technical risks into business outcomes. You collaborate with security teams, IT leadership, and executives to drive adoption, renewals, and long-term success. You’ll leverage threat intelligence to provide tailored guidance and influence cross-functional teams to resolve challenges.

Compensaciones / Incentivos
• Serve as the primary post-sales technical advisor and trusted partner for assigned customers
• Build relationships with security, IT leadership, and executive sponsors
• Translate security challenges into business-focused recommendations
• Drive adoption and long-term success through strategic account planning
• Lead executive business reviews and ongoing strategic discussions
• Provide endpoint security expertise and best practices across deployments
• Own onboarding and post-sale deployment plans with cross-functional teams
• Guide deployments, integrations, configuration optimization, and adoption initiatives
• Analyze customer environments to improve security posture and product usage
• Design and deliver enablement programs for customer security teams
• Utilize threat intelligence to offer actionable security guidance aligned with customer strategy
• Communicate roadmap developments to align with security objectives




• Collaborate with Support, Engineering, Product Management, and Sales to resolve issues
• Own and drive resolution of critical escalations and communicate proactively
• Identify risks to satisfaction and develop mitigation plans
• Support sales with account growth, retention, and advocacy
• Report on CS metrics (NRR, adoption, CSAT/NPS, renewals) and use data to guide actions
• Identify opportunities and risks from health metrics and adoption data
• Maintain executive-level relationships and convey value realization
• Contribute to renewal and expansion strategies through technical and business guidance

Responsabilidades
• 5+ years in CS, Technical Account Management, Security Engineering, Professional Services, or related roles
• Hands-on knowledge of endpoint security technologies (EDR/EPP, antivirus/anti-malware)
• Familiarity with Windows, macOS, Linux, VDI, remote work, MDM/UEM
• Experience managing enterprise customer relationships
• Ability to communicate with technical and non-technical audiences
• Experience handling high-priority escalations and cross-functional resolution
• Strong written, verbal, and presentation skills
• Data analysis skills to derive recommendations from customer insights
• Familiarity with NIST, CIS Controls, Zero Trust
• Experience presenting to CIOs, CISOs, and other executives
• Thrives in fast-paced, high-growth environments

Requisitos principales
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📌 Technical Customer Success Manager, Endpoint Security (Barcelona)
🏢 Check Point Software Technologies
📍 Barcelona