Experteer Overview
In this role you will guide onboarding for Guesty’s customers, turning them into proficient users of a scalable hospitality platform. You’ll partner with clients to tailor configurations, deliver impactful training, and ensure smooth adoption while acting as the trusted advisor. You’ll work cross-functionally to gather feedback and drive product improvements, contributing to customer success at scale. This is a hands-on, client-facing role that blends technical problem-solving with clear communication and process ownership.

Compensaciones / Ventajas
• Lead customer onboarding with configuration, training, and relationship management
• Build strong client relationships and act as trusted advisor
• Customize account settings to meet client needs and optimize usage
• Conduct product training sessions via video and tailor to client needs
• Maintain regular follow-ups to boost engagement and utilization
• Serve as primary contact during onboarding for product usage questions
• Develop deep knowledge of the Guesty platform to support customers
• Troubleshoot technical issues and provide timely solutions
• Assess customer business and technical needs to propose best-fit configurations




• Gather feedback for Product teams and help create onboarding materials and best practices
• Own project elements: requirements gathering, data migration/validation, and configuration
• Handle escalations with CSM and CX teams to resolve issues

Responsabilidades
• 3+ years in a similar Professional Services, Technical Account Manager, or Enterprise Support Engineer role in a B2B SaaS company
• Professional proficiency in French plus German or Portuguese
• Technical background with proven problem-solving and decision-making abilities
• Strong interpersonal and communication skills for diverse stakeholders
• Proven project ownership and ability to manage multiple tasks in a fast-paced environment
• Culture fit: humble, eager to learn, proactive team player
• Excellent time management and adaptability to learn new products and trends
• Customer-focused, friendly, patient, and professional demeanor
• Experience with Salesforce is a plus; intermediate Google Suite; Excel skills required
• Bonus: accounting knowledge (trust accounting, ledgers, reporting, reconciliations)
• Bonus: Spanish and/or Italian is nice to have

Requisitos principales
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📌 Professional Services Consultant (Barcelona)
🏢 Guesty
📍 Barcelona