About the Role

We are seeking an outstanding
Executive / VIP Business Travel Consultant
to deliver an elite,
*seven-star*
service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.

The adecuado candidate brings a strong background in
hospitality, premium travel, or luxury customer service
, paired with a solid understanding of
contact centre operations
where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.

You will have strong
GDS experience
though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.

What Success Looks Like
- Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
- Acting as a trusted advisor, not just a booking agent




- Managing highly complex, often last-minute travel changes with calm professionalism
- Consistently achieving strong CSAT while meeting productivity and efficiency expectations
- Demonstrating excellent ownership, judgement, and accountability in every interaction

What You’ll Do
- End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
- Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
- Handling urgent and high-impact travel disruptions with speed, empathy, and precision
- Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment
- Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
- Building long-term relationships with Executive travellers through consistent, high-quality service
- Collaborating closely

📌 Senior Business Travel Consultant (Barcelona)
🏢 Perk
📍 Barcelona