Customer Services
Company
Siemens Industry Software S.L.
Full-time
Hybrid (Remote/Office)
Permanent
~ Support Application Engineer
Company Overview
Siemens EDA is a integral technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design.
The Siemens EDA Global Support team is seeking a dynamic Support Application Engineer for the Xpedition Enterprise and EDM tools suite. Building on EDA experience and system administration skills, this individual will serve as a key member of an award-winning Electronic Design Automation technical support team committed to providing excellent technical support. They will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage,



and create knowledge content for the web-based support portal.
Help customers achieve project deadlines by providing support by phone, electronic means, or on-site
Capture knowledge for web-based support systems in the form of articles, white papers, and videos
Provide proactive customer feedback into product marketing and engineering to drive improvement and future evolution of the product line
Provide first-line support for all tools in the Xpedition tool suite
Broad knowledge in electrical system design
Ability to build strong rapport and credibility with customers' organizations while maintaining an internal network of contacts
Proficiency in English and Spanish language
Familiarity with scripting languages such as Python and C#
Strong project management and communication skills - both written and verbal; prior project management experience is a plus
At Siemens Software, flexibility is how we work-hybrid by default, built on

📌 Application Support Engineer, PCB/Data Management (Tres Cantos)
🏢 Siemens Mobility
📍 Tres Cantos