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Description

• On-site Position.
• Temporary Replacement Contract.
• Full-time – 39 hours/week.
• €29,500 gross/year.
- Expected Start Date: ASAP.

About the Opportunity

Foundever is seeking an experienced Team Manager to lead operations within a premium automotive customer experience project.This role is designed for professionals with a strong background in customer operations, team leadership, and performance management within fast-paced service environments.
The successful candidate will play a key role in driving operational excellence, team engagement, and service quality for a globally recognized luxury automotive brand.

Key Responsibilities

• Lead, coach, and develop a team of customer service professionals to achieve operational KPIs and quality standards.
• Monitor customer interactions and team performance, identifying improvement opportunities and implementing action plans.
• Analyze operational metrics, reporting data, and campaign results to optimize performance and customer satisfaction.
• Provide ongoing feedback, coaching sessions,



and performance follow-ups.
• Handle escalations and support agents in resolving complex customer situations.
• Ensure clear and effective communication between internal stakeholders and client operations.
• Promote a high-performance culture focused on collaboration, accountability, and continuous improvement.
• Support onboarding and integration processes for new employees.

Candidate Profile

• Advanced Spanish and English level (minimum C1 required).
• Higher Vocational Training qualification (Ciclo Formativo de Grado Superior) or equivalent.
• Previous experience as Team Manager, Supervisor, or Operations Team Leader within customer service or contact center environments.
• Minimum 6 months of experience in customer operations.
• Strong leadership, analytical, and interpersonal communication skills.
• Experience managing KPIs, coaching plans, and operational reporting.
• Customer-oriented mindset with str

📌 Senior Team Manager (Madrid)
🏢 Foundever
📍 Madrid