Credit & Collections Executive

Job Summary

Responsible for end-to-end Credit & Collections activities across EMEA, combining customer-facing collections and dispute management with back-office treasury operations, cash application, bank and customer account reconciliations, credit risk monitoring, and working capital optimization. The role acts as a key link between customers, commercial teams, and finance functions, ensuring both excellent customer experience and effective cash flow management.

Key Responsibilities

- Manage collections for a portfolio of strategic customer accounts.
- Drive timely cash collection and reduce overdue balances.
- Monitor payment performance and escalate collection risks as required.
- Build strong relationships with customers and internal stakeholders.
- Resolve payment issues and disputes in partnership with Sales, Finance, Credit Risk, and Customer Service teams.
- Ensure compliance with credit policies, settlement agreements, and internal controls.
- Analyse aging reports and collection performance to support decision-making.
- Support month-end and quarter-end cash targets.
- Contribute to process improvements, automation adoption, and continuous improvement initiatives within the Order-to-Cash function.




- Back-office treasury operations, reconciliations, allocation of incoming payments ensuring the accuracy of accounts receivable-payable records.

Essential Criteria

- 1-3 years' experience in Collections, Accounts Receivable, Credit Management, or Order-to-Cash operations.
- Experience managing key, strategic, or multinational customer accounts.
- Shared Services or integral business environment experience preferred.
- Strong knowledge of Accounts Receivable, Collections, and Order-to-Cash processes.
- Understanding credit management and collection best practices.
- Advanced Excel skills and experience with ERP systems (SAGE X3, SAP).
- Strong analytical and problem-solving skills.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to manage multiple priorities and work independently.
- Degree in Finance, Business, Operations, or a related field, or equivalent professional experience.

· Languages: English (mandatory high level), Spanish (desirable), other languages are welcome.
- Exposure to ESKER, ATTLASSIAN, finance operations reporting, or shared services environments is desirable.

📌 Credit & collection executive (Palma)
🏢 Roiback
📍 Palma