Rocket Lab is a leading mobile ad-tech company that empowers app marketers to acquire and retain high-quality users through our technology that accelerates growth across the entire customer life cycle, focusing on lifetime value. We are looking for a Customer Growth Analyst who is passionate about building strong client relationships and driving measurable growth across the customer lifecycle. This role is offered as a temporary substitution contract ("contrato de interinidad") to cover a maternity leave, in line with Spanish employment regulations. The contract will remain active until the substituted employee returns to their position (expected duration: approximately 4-6 months). As a Customer Growth Analyst, you will be responsible for: Client Management * Build strong, long-lasting relationships with clients, understanding their business needs and objectives. * Lead the onboarding process for new clients. * Lead meetings to review performance and identify growth opportunities. * Oversee billing processes, ensuring accurate invoicing and promptly resolving concerns. Retention, Upselling & Renewals * Develop and implement proactive retention strategies to reduce churn and increase loyalty. * Identify upselling opportunities and execute renewal plans,



aligning budgets with clients for upcoming months. Strategy & Market Research * Stay on top of digital marketing and mobile app trends to inform strategic planning. * Conduct market research to bring clients industry best practices and innovative solutions. Team Collaboration * Collaborate with cross-functional teams on user retention and acquisition strategies. * Prepare performance reports and address client concerns quickly. * Work with Sales to align acquisition strategies and with Operations to review KPIs. Competencies needed * 3+ years of experience in Account Management positions * At least 1 year of experience in the Mobile Advertising industry * Strong communication and negotiation skills * Goal-driven mindset * Excellent organizational and time-management skills, with the ability to work independently but also to collaborate and participate as a team player * Fluent in English is a must We offer * Adaptable hours * Work Balance Philosophy * Great work environment * Health insurance * Flexible benefits to enjoy every month * Potential for this role to evolve into a permanent position, depending on business needs We look forward to seeing you soon in our team! #J-18808-Ljbffr

📌 Customer Growth Analyst EMEA (Madrid)
🏢 Rocketlab7
📍 Madrid