As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA). We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships.
Our Customer Success Management team oversees all post-sales activities with our customers—renewable energy developers—including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts.
Responsibilities:
- Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey.
- Drive healthy adoption, net retention, and churn targets.
- Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.
- Engage with executive sponsors and decision-makers within customer organizations as needed.
- Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.
- Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.
- Act as a customer liaison within the organization, advocating to senior leadership as needed.
- Contribute to process development and organizational growth projects.
- Minimum two years Customer Success experience.
- Fluent in English and German, with additional languages a plus.
- Renewable Energy industry experience (or experience in a related field) not required, but a strong plus.
- Demonstrated experience developing and fostering relationships at all levels within customer organizations.
- Strong communication skills to effectively collaborate with internal and external teams.
- Accurate forecasting skills and a good u
📌 Customer Success Manager (España)
🏢 PVcase
📍 España