*Batteries are our Business. People are our Power.*

At Clarios, we produce advanced low-voltage battery technologies and smart solutions for nearly every type of vehicle. Home to strong brands such as VARTA® and OPTIMA®, we combine technology, sustainability and the expertise of our people to shape the future of mobility. Ready to power up your career? Explore the possibilities with us and become a valued member of our team.

Purpose of the position

As Professional Customer Excellence, you will act as the key operational contact for major automotive customers, ensuring reliable end-to-end service from order entry through on-time delivery and fulfilment. Working closely with customers, Sales, logistics partners and internal teams, you will drive customer satisfaction, service levels, process improvement and cost efficiency across the supply chain.

Location of the position

The position will be based in our modern office in central Madrid, Spain (Paseo de la Habana).

What you will do

You will use your expertise in customer service, logistics and export processes to:




- Manage the end-to-end order fulfilment process, from order entry and IDoc release through delivery, invoicing and required documentation.
- Set up and maintain customer and product master data, including customer requirements, labels and bills of material, in collaboration with Sales and customers.
- Coordinate logistics, inventory and packaging, ensuring availability, quality, cost efficiency and on-time delivery.
- Drive customer satisfaction and claim management, ensuring agreed KPIs, service levels and inventory targets are met.
- Prepare import, export and transport documentation, including export declarations, letters of credit and legalization documents.
- Support continuous improvement and cost-saving initiatives across Customer Excellence and distribution.

What makes you a good fit
- Completed vocational training, secondary education or a relevant qualification in logistics, sales, busines

📌 Professional Customer Excellence (Madrid)
🏢 Clarios
📍 Madrid