Arabic Speaking Customer Service Agent

About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As experts in the Customer Support Services sector, we specialize in placing high-caliber professionals into prestigious roles across Europe.

Job Overview
We are currently seeking a motivated professional for our Arabic Speaking Customer Service Agent position in Bulgaria. This role is a unique opportunity to join a thriving team within the Customer Support Services industry, offering a seamless transition for international candidates looking for world-class jobs in Bulgaria.

Key Responsibilities
- Deliver exceptional customer support across multiple channels, including voice, email, and live chat
- Represent our clients with professionalism while resolving complex inquiries within the Customer Support Services sector
- Maintain a deep understanding of product knowledge to provide accurate and efficient solutions to Arabic-speaking clients




- Ensure high levels of customer satisfaction by providing a personalized and empathetic service experience
- Collaborate with integral teams to optimize support workflows and maintain service level agreements
- Document all interactions accurately within our CRM systems to ensure high-quality data management
- Participate in regular team briefings to align on quality standards and service performance targets

Requirements
- Native or fluent Arabic (spoken and written) is mandatory for this role
- Professional proficiency in English to engage with our international office environment
- Prior experience in a Customer Support Services role is highly regarded but not essential
- Excellent communication skills and the ability to solve problems under pressure
- A proactive attitude toward learning and career growth within the international staffing market
- Valid EU passport (or eligibility to work in

📌 Arabic Speaking Customer Service Agent (España)
🏢 Mercier Consultancy MD
📍 España