Required Technical Skills: The resource MUST have the following skills and experience: • A minimum of 5 years of experience in a Service Desk environment, supporting customers, and the following functional and technical skills: • Knowledge of ServiceNow or other ticketing tools. • Incident, Request Management and escalation • Knowledge of one or more Operational Monitoring Tools – SCOM, OEM, NNMi, Argos. • Alert troubleshooting and ticket escalation. • Language fluency in English is required (verbal and written). • Excellent telephone manners, and interpersonal skills. • Ability to work under pressure • Excellent problem-solving abilities The resource SHOULD have knowledge of the following: • Active Directory On-Prem - User creation and administration; Security groups, distribution lists, service accounts, and mailbox creation and modification.



• Azure AD - User administration; MFA device registration; MS licensed software assignment. • Virtual Infrastructure - Virtual Machine builds and modification, Snapshots. • Symantec VIP or the MFA software administration • Networking: Basic Concepts; DHCP & DNS management • Avamar or other backup and restore tools • Microsoft Certificate Authority - Managing certificate creation and renewals. • Linux and Windows Server troubleshooting and command line • PowerShell scripting Desirable certifications: • ITIL V4 Foundation certification • Diploma or equivalent in a Computer Science related area • Highschool diploma Teleworking Option: ☒ Yes, based on schedule & rotation On-call requirements: ☒ May be required on an exceptional basis

📌 Service Desk Technician (Valencia)
🏢 Skywaves Rise
📍 Valencia