Joining us does not just mean becoming part of a integral company. It is an invitation to shape the future of the logistics industry together with us. OAM SpecialistAbout the JobAs an Operational Account Manager, you'll be the central point of contact for operational service quality on our key Air & Sea customer accounts. Own service performance outcomes (on-time delivery, SLA adherence, data quality) for your assigned accounts, and align Operations and Product teams around themLead regular service huddles and review performance dashboards to catch risks earlyAct as the customer's main point of contact during major service disruptions, communicating impact, actions, and recovery outlook, while day-to-day execution stays with our Operations teamsDrive continuous improvement, from recurring data issues to process redesign, working closely with our Business Process Management colleaguesPrepare and support customer business reviews (QBRs) and provide Sales with data-driven input for upsell opportunitiesBe the customer's voice inside Hellmann,



and Hellmann's voice to the customerAbout You7+ years of experience in international freight forwarding (Air and/or Sea), ideally with ownership of strategic key accounts - "Senior"Cross-product experience, e.g. the role's core focus is Air & SeaBackground in the Automotive industry a plusExperience building and rolling out standard operating procedures, and handling exceptions in day-to-day operationsStrong analytical skills: you can turn raw data into a clear story and know what action comes nextFamiliarity with root-cause methods (e.g. 5-Whys, fishbone, PDCA) is a plusExcellent communication skills: calm, clear, and solution-focused, even in tough customer conversationsAbility to influence and get results in a matrix organization without formal authorityConfident with PowerBI, Excel, and ideally shipment visibility/tracking toolsBachelor's degree (Business, Logistics, Supply Chain) or equivalent experience; Lean/CI certification

📌 Operational Account Manager Europe (España)
🏢 205 - Hellmann Worldwide Logistics Germany
📍 España