As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights
~ As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Deliver efficient and effective customer support via email and phone channels
~ Build and nurture customer relationships to enhance retention and loyalty
~ Contribute to departmental process enhancements through feedback and project participation Benefits




~ 24/7 on-demand coaching with psychologists through the platform OpenUp
~ Working from home allowance

Prior experience in SaaS/software CS is preferred (this is not a call center position)Proven problem-solving skills and a knack for finding solutionsTech-savvy, a critical and logical thinker[Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in EnglishStructured, and organized, with good time management and attention to detailConfidence, adaptability, and a positive attitude0-2 years of experience in a customer-facing roleImportant note: please do apply if you meet 70%+ of the criteria.

📌 Junior Customer Service Consultant (Valencia)
🏢 Virtuagym
📍 Valencia