About the opportunity As part of the Banking Operations group, you will join a motivated Claims team focused primarily on the support of one of N26’s key markets, Germany. As a Specialist on the German market, you will learn the fundamental concepts, best practices, and procedures of our team. In this role, you will * Execute business processes on behalf of the customers, dealing with enquiries and orders, while developing a broad knowledge within your area. * Support activities linked to defined processes within Banking Operations, including regulatory requirements and risk controls, and support incoming legal requests. * Collaborate closely with internal stakeholders to ensure cases are handled efficiently, coordinate with other operational teams, and improve the quality of services delivered to our customers. * Assist in handling communications with external partners, and assist them in the day-to-day by providing answers and support. * Maintain internal documentation, ensuring it is up to date in order to stay compliant and minimise risk of audit findings. * Handle insolvency and edge cases, developing a strong understanding of the legal implications and compliance the bank is subjected to. * Contribute to improving processes with a strong customer focus, and support operational teams with the analysis of incidents. * Provide feedback and opportunities to teams in order to streamline processes and standardize workflows. What you need to be successful in * Initial experience or a strong interest in banking operations, legal, or regulatory topics. * A structured way of working, with excellent organizational skills, and the ability to learn best practices and manage operational requests. * You bring a completed bank apprenticeship, or a university degree in Finance,



Economics, Business Management, Mathematics, law, or a related field. * You have the ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture. * Demonstrate a data analytics mindset to properly understand the data provided to you, and the ability to independently leverage data for prioritisation and decision making (SQL experience is a plus). * Fluent German and English (written and spoken) are required. Any other European language is a bonus. * A collaborative mindset combined with a customer oriented focus, and confidence while communicating with stakeholders. What we offer * A fair, transparent, and confidential recruitment process. * Step into a foundational role with the opportunity to grow your operational expertise within Banking Operations. * Gain exposure to integral operations and regulatory frameworks. * Collaborate with diverse teams in a dynamic, fast-growing company. * Enjoy a culture that values innovation, ownership, and continuous improvement. * The opportunity to positively impact your career journey as you continue to grow with us. What’s in it for you * Accelerate your career growth by joining one of Europe’s most talked about disruptors. * Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. * As an N26 employee you will have access to a Premium subscription on your personal N26 bank account, as well as subscriptions for friends and family members. * Vacation days vary depending on your location of work. Additional day of annual leave for each year of service. * A high degree of autonomy and access to resources. #J-18808-Ljbffr

📌 Banking Operations - Claims Specialist German market (Madrid)
🏢 EngineersOfAI
📍 Madrid