The Role

Reporting to the Manager, Account Success, Civil Energy & Environment, this role supports customer adoption, engagement, and long-term success with Seequent solutions. Working with an assigned portfolio, the Account Success Manager helps customers implement, adopt, and realize value from their investment while serving as their primary day-to-day contact.

In this role, you will have the opportunity to:
- Build and maintain strong relationships with assigned customer stakeholders to support satisfaction, product adoption, and retention.
- Coordinate customer onboarding and training by engaging the appropriate internal resources and tracking outcomes.
- Monitor customer health indicators, product usage trends, and engagement metrics to identify risks and opportunities.
- Partner with Account Managers and Sales and Support team members to support account planning activities.
- Document customer interactions, account updates, and key activities in the CRM system.
- Facilitate communication between customers and internal teams to support timely resolution of questions,



concerns, and service requests.
- Coordinate technical support escalations by connecting customers with the appropriate subject matter experts.
- Prepare customer usage reports and adoption insights for customer success discussions and reviews.
- Identify expansion and renewal opportunities, communicate them to the Senior Account Manager, and maintain a regular customer engagement cadence.

To be successful in this role, you should have:
- 5+ years of relevant industry experience, with the ability to engage credibly with technical and non-technical stakeholders.
- A customer-centric, empathetic approach with proven experience driving customer outcomes and understanding customer challenges and goals.
- Must be fluent in Spanish (written and verbal communication)
- Highly developed communication and influencing skills, with the ability to engage customers and stakeholders at all organizational leve

📌 Account Success Manager (España)
🏢 Seequent
📍 España