Overview

Who Are We

aparto is a UK-based student accommodation and experience provider, delivering incredible experiences across all its communities by investing in its people, facilities, and brand. aparto has two residences in Spain: aparto Barcelona Pallars and aparto Barcelona Cristobal de Moura, and one Flexliving in a hotel building, Aparto Diagonal Suites, which combines flex living and hotel services and will open its doors on January 2026, in Esplugues de Llobregat. aparto focuses on offering the best possible experience by providing safe and fun places to live and work.

Responsibilities

Role Profile

Together with the General Manager, the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe, welcoming, and efficient environment for our guests. This role requires coordination, administrative skills, and a customer-oriented approach. The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area,



remaining available and with a friendly smile to meet the needs of guests.

aparto offers a warm, welcoming, and exciting place to live. The Receptionist should enjoy hosting and delivering a great guest experience.

• Carry out daily operations: check-in, check-out, phone assistance, email and WhatsApp management, Mews, LiveChat, among others.

• Provide customer service and resolve any conflicts that may arise, ensuring the best possible experience in coordination with the cleaning and maintenance departments.

• Answer incoming calls and follow up on potential B2C sales.

• Manage parcel deliveries.

• Handle general communications via Mews.

• Support marketing follow-up through booking platforms and aparto’s website together with the General Manager.

• Provide prospective guest with useful information about the local area.

• Ensure a warm and welcoming environment for guest

• Respond to residents’ questions and maintenance issues

📌 Receptionist (Esplugas de Llobregat)
🏢 Hines
📍 Esplugas de Llobregat