About The Team Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you're passionate about people and love turning a challenge into a great experience, you'll fit right in.
As an Onboarding Specialist , you'll guide new customers through their Factorial journey—making sure they're confident, supported, and fully set up to get the most out of our platform.
You'll be the bridge between clients, Product, Sales, and Customer Success—turning insights into better experiences and helping shape how our product evolves.
What you'll do Welcome and onboard new DACH clients through video calls & email
Build a personalized onboarding journey shaped by each customer's need
Understand how our clients work - and help translate their processes into Factorial
Spot challenges, identify opportunities, and share insights to improve the experience
Collaborate closely with Sales, Product, and CS teams to continuously enhance the client journey
Help define and scale onboarding processes that make the experience smoother and faster
What Success Looks Like Clients are fully activated and using Factorial to its full potential.
High client satisfaction and positive feedback.
Scalable processes that shorten onboarding times.
Actionable insights shared with Product.
What are we looking for Native or near-native proficiency in German and professional-level English.
Experience in Customer Experience related roles; Account & Client Management, Onboarding, Customer Success or Support.. (SaaS is a big plus)
Proactive, curious, and excited to solve problems
A fast learner - comfortable with product changes
Ownership mindset: You care deeply about client success
HR knowledge is a plus (not a must)
You'll be a great fit if you Love helping people succeed
Enjoy translating challenges into solutions
Communicate clearly and confidently
Thrive in fast-paced, collaborative environments
Ask "why?" just as often as you