Job Description
Ciklum is looking for an IT Support Engineer to join our team in Spain.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a general team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About The Role As an IT Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow providing high-quality, reliable technical support and IT services to Ciklum employees. Operating with a high degree of independence, this role focuses on resolving both standard and escalated technical issues, managing local IT infrastructure, and ensuring smooth daily operations in the Lviv office. The IT Support Engineer II acts as a bridge between junior staff and senior engineers, occasionally providing guidance to IT Support Engineer I, while collaborating proactively with specialized teams (Infrastructure, Networking,
Security) to solve complex cross-functional challenges.
Responsibilities Independently maintains the stability of the internal IT environment and ensures excellent service delivery
Advanced Service Desk management: Independently manage, troubleshoot, and resolve a wide range of tickets within the Service Desk system
Employee lifecycle management: Execute technical onboarding and offboarding processes autonomously, ensuring workstations, accounts, and access rights are configured accurately and securely
Technical troubleshooting: Diagnose and resolve moderate to complex hardware, software, and network issues for end-users in a timely manner
Asset, stock, and procurement coordination: Manage IT assets and local stock in the Management Tool. Assist in identifying hardware needs and participate in the procurement process for IT components
Facility and logistics coordination: Oversee local office l
📌 IT Support Engineer (Málaga)
🏢 Ciklum
📍 Málaga