Responsible for after-sales customer service technical Q&A; in overseas regions, remote troubleshooting, traveling to solve problems on site when necessary.
Collecting and analyzing early product launch problems, batch problems, major quality problems, and giving attribution analysis of materials, design, R&D;, process, etc. in conjunction with the first site.
Writing after-sales standard FAQ documents (for internal and external customers), maintenance manuals, technical support manuals, product quality problem program notification, etc.
Responsible for overseas important channels, agents, ODM customers and other important customers new product launch training, thematic technical training, remote and on-site training guidance.
Supporting overseas marketing and sales teams, providing relevant training to customers and pre-sales engineering staff to ensure smooth project implementation.
Assisting overseas sales team to handle various international after-sales emergencies, crisis events, complaints and quality incidents from a technical level.




Responsible for the training and upgrading of technical skills of newcomers from overseas and other members of the after-sales team.
Responsibilities Responsible for after-sales customer service technical Q&A; in overseas regions, remote troubleshooting, traveling to solve problems on site when necessary.
Collecting and analyzing early product launch problems, batch problems, major quality problems, and giving attribution analysis of materials, design, R&D;, process, etc. in conjunction with the first site.
Writing after-sales standard FAQ documents (for internal and external customers), maintenance manuals, technical support manuals, product quality problem program notification, etc.
Responsible for overseas important channels, agents, ODM customers and other important customers new product launch training, thematic technical training, remote and on-site training guidance.
Supporting overseas marketing and sales teams, providing rel

📌 Technical Service Engineer (Madrid)
🏢 EcoFlow
📍 Madrid