As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights
As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success
Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world
Investigate and resolve system issues collaboratively with the product department
Deliver efficient and effective customer support via email and phone channels
Build and nurture customer relationships to enhance retention and loyalty
Offer creative solutions, handle objections,



and de-escalate challenging client situations
Address churn risks, cancellations, and payment-related queries
Contribute to departmental process enhancements through feedback and project participation
Benefits Monthly contribution to your gym membership
Friends & family gym discount
Free weekly crossfit classes
Pension contribution
24/7 on-demand coaching with psychologists through the platform OpenUp
Knowledge exchange sessions
Awesome company parties & Friday drinks
Workgear: laptop, screen, etc.
Working from home allowance
If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you
Prior experience in SaaS/software CS is preferred (this is not a call center position)Proven problem-solving skills and a knack for finding solutionsTech-savvy, a critical and logical thinker[Hard requirement] Proficiency in writte

📌 Junior Customer Service Consultant (Valencia)
🏢 Virtuagym
📍 Valencia