Job Purpose

The purpose of the Program Manager role is to provide strategic oversight of client programs and ensure their successful overall delivery. The role serves as a key link between the client and RWS, helping to maintain strong partnerships while ensuring programs meet business objectives and deliver long-term value for both the client and RWS.

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale general content, and unlock growth in every market.

Key Responsibilities

Job Overview Lead and oversee the successful delivery of client programs, ensuring agreed quality, timelines, profitability and client expectations are met. Own the operational client relationship, acting as a key point of contact and escalation for program-related issues. Monitor program performance, KPIs and risks, taking proactive action when targets or delivery are at risk. Build, manage and develop the Project Management team, including staffing, performance management, mentoring, training and succession planning. Work cross-functionally with Sales, Account Management, Quality, Vendor Management, Technical Services and other teams to support successful program delivery. Oversee program financial performance, including budgets, profitability, revenue forecasting and revenue recognition.



Lead the resolution of delivery or quality issues, including root cause investigations and CAPA processes where required. Identify and implement process improvements to increase efficiency, quality and operational performance. Support account growth by identifying opportunities and contributing to proposals, RFPs and client-facing discussions. Lead and participate in client meetings, status updates, business reviews and other key program communications. Ensure appropriate processes, methodologies and risk management practices are consistently followed across projects. Maintain accurate program reporting and ensure client requirements and commercial expectations are consistently met.

Skills & Experience

Proven experience in Project and/or Program Management, ideally managing complex, multi-project client programs. Strong client management and stakeholder management experience, with confidence working directly with clients and senior stakeholders. Demonstrated people leadership experience, including managing, mentoring and developing Project Management teams. Strong commercial and financial awareness, including budgets, profitability, forecasting and revenue management. Experience working in deadline-driven environments, managing multiple priorities and adapting to changing requirements. Strong analytical skills, with experience using KPIs and performance metrics to monitor delivery and identify improvements. Excellent written and verbal communication skills, includin

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📌 Lv Program Manager (Madrid)
🏢 RWS
📍 Madrid