The Customer Care Brands Specialist is responsible for ensuring an excellent customer experience through proactive shipment monitoring, incident management, and continuous communication with clients and internal teams.
Reporting to the Brands Team Leader, this role involves managing an assigned customer portfolio, monitoring daily operations, resolving incidents, and coordinating with different departments to ensure efficient service and high-quality support.
Ensure excellent customer service through phone calls, e-mails, and daily communication with clients.
Build strong relationships with customers, understanding their needs and ensuring a positive service experience.
Monitor service quality indicators and prepare weekly and monthly performance follow-ups.
Analyse service performance and collaborate on action plans to improve operational quality and customer satisfaction.
Contribute to achieving Customer Care department KPIs and service objectives.




At least 3 years of experience in Customer Service, Customer Care, Logistics, Transport, or a similar operational environment.
Strong customer-oriented mindset with excellent communication skills.
Team player with strong collaboration skills across different departments.
Good knowledge of Excel and reporting tools.
English and Portuguese proficiency required to attend customer calls.
Experience in logistics, transport, supply chain, or operational customer service environments will be highly valued.
The opportunity to contribute directly to the expansion of InPost’s smart locker network across Iberia.
A role with significant autonomy and visibility within the commercial organization.
You will work in a fast-growing, innovative environment where your contributions directly support the company’s expansion and market presence.

📌 Customer Care Brands Specialist (España)
🏢 InPost Iberia
📍 España