Medtronic seeks a Customer Care Representative for its Madrid office to serve as a primary contact for medical device service and repair customers. The hybrid role involves managing service requests, coordinating with internal teams, and handling escalations in a regulated healthcare environment.
Responsibilities
Serve as primary contact for customers throughout service and repair processes
Manage service requests, quotations, orders, and follow-up activities
Coordinate with service engineers, repair centers, and logistics teams on issue resolution
Handle customer escalations and complaints with timely resolution and follow-up
Support quality and compliance requirements in regulated medical technology environment
Requirements
High school diploma with 2+ years customer service or operations experience
Professional proficiency in English and Spanish, written and verbal
Ability to manage multiple priorities with strong attention to detail
Proficiency with Microsoft Office applications
Experience working within established processes in operational environments

📌 CUSTOMER SERVICE OFFICER (España)
🏢 Medtronic
📍 España