Crisis24, a GardaWorld company, helps organisations protect their people, operations and assets through integrated risk management, including travel risk management, critical event management and business continuity solutions delivered on the Horizon platform.

Who We Are Looking For

As Implementation & Solutions Consultant for Southern Europe, you will own the full implementation lifecycle for our clients in the region while acting as the technical reference for the sales team during pre-sales. You will lead onboarding from kickoff to go-live for new clients and significant upsells, and support technical discovery, solution design, and product demonstrations for prospects. You will balance post-sales delivery and pre-sales support according to regional priorities, representing Crisis24 credibly to clients in French, Spanish, and English.

What You Will Work On

Implementation & Client Delivery

• Lead end-to-end implementations for new clients and significant upsells, from kickoff to go-live

• Act as the main point of contact for clients during implementation,



setting clear expectations and keeping communication consistent and proactive

• Define and manage project plans, milestones and deliverables using Jira, Salesforce and Certinia

• Gather requirements, define success criteria and tailor the implementation approach to each client's business objectives and organisation

• Share best practices to help clients optimise their use of the platform and realise its full value

• Monitor implementation health, anticipate and resolve roadblocks, and ensure a smooth handover to Account Management and ongoing support

Technical Pre-Sales & Solutions Engineering

• Partner with the regional sales team and Account Management team on technical discovery, solution design and product demonstrations

• Support proof of concept activities and translate technical requirements into actionable implementation plans once deals close

• Maintain up-to-date knowledge of the full Cris

📌 Client Implementation Specialist I (Madrid)
🏢 Crisis24
📍 Madrid