For our offices in Granollers we are currently looking for an Order Management Specialist to manage national accounts. Responsibilities * Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management. * Distribute requests from the common customer service Inbox to other colleagues in the department. * Quotation Management: Receive requests and manage quotations. Follow up the acceptance of the offers whenever possible and at the request of the superior. * Order Management: Manage customer purchase orders, create sales orders, purchase goods to central warehouse and follow-up delivery. * Order delivery tracking, in coordination with Supply Chain & Logistics. * Administrative management of service requests: Receive service requests and register them in the system assigning an initial date and a service technician based on availability and geographic area. * Invoicing of services:



proforma and final invoicing after verifying that the documentation and data are correct; track and receive orders for billing and issue credit notes in compliance with approval guidelines. * Management of maintenance contracts: register contract information in the system, control intervention dates, modify material lists during the contract term, and handle billing. * Management of incidents that arise during each phase of the “order to cash” process until resolution. * Travel management of technicians and colleagues. Qualifications * Studies in Administration & Finance. * Minimum 1‑2 years of experience in the Back‑office department (Order Manager role). * Training, knowledge, and experience in administration. * Experience as part of a project management team is valuable. * Sensitive leadership personality with experience leading high‑performance production organizations. * Spanish (Native). * English (Advanced); Portuguese would be an asset

📌 Order Management Specialist (Castilla y León)
🏢 Gea Group
📍 Castilla y León