The vibe … At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen. * Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support. * Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience. * Support onboarding of new members, including welcome communications, tours, and orientation. * Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback. * Assist with the coordination of member events, reservations, private bookings, and special requests. * Work closely with front-of-house, events, and operations teams to ensure seamless service delivery. * Actively gather and log feedback from members,



escalating suggestions or issues to relevant departments. * Champion the club’s values, brand tone, and member-first approach in every interaction. * Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking. What We Are Looking For... A successful Member Relations for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. * 2+ years in a hospitality, concierge, membership, or guest relations role * Exceptional interpersonal and communication skills * Polished, professional demeanour with a genuine service mindset * Strong administrative skills and experience using CRM or database systems * Ability to stay calm and resourceful under pressure High attention to d

📌 Member Relations (Cataluña)
🏢 Soho House
📍 Cataluña