* As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights * As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client’s long-term satisfaction and success * Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world * Investigate and resolve system issues collaboratively with the product department * Deliver efficient and effective customer support via email and phone channels * Build and nurture customer relationships to enhance retention and loyalty * Offer creative solutions, handle objections,



and de-escalate challenging client situations * Address churn risks, cancellations, and payment-related queries * Contribute to departmental process enhancements through feedback and project participation Benefits * Monthly contribution to your gym membership * Friends & family gym discount * Free weekly crossfit classes * Pension contribution * 24/7 on-demand coaching with psychologists through the platform OpenUp * Knowledge exchange sessions * Awesome company parties & Friday drinks * Workgear: laptop, screen, etc. * Working from home allowance If you’re a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for youPrior experience in SaaS/software CS is preferred (this is not a call center position)Proven problem-solving skills and a knack for finding solutionsTech-savvy, a critical and logical thinker[Hard

📌 Junior Customer Service Consultant (Comunidad Valenciana)
🏢 Virtuagym
📍 Comunidad Valenciana