We are looking for a Customer Service Representative for a integral packaging manufacturer specializing in sustainable drum and pail liners, IBC liners, and Bag-in-Box solutions for the world's leading brands across food and beverage, chemical, pharmaceutical, cosmetic, and industrial sectros, including BASF, Unilever, L'Oréal, Johnson&Johnson;, Honeywell, Henkel, 3M, and Dow. The Customer Service Representative (CSR) is the main point of contact for the company's clients and plays a central role in delivering a high-quality customer experience. Working independently and with a strong sense of responsibility, the CSR supports both clients and Sales Managers in resolving day-to-day challenges and identifying the right solutions. * Process customer orders in a courteous, efficient, and timely manner. * Organize workflow and coordinate with the plant to meet customer deadlines. * Effectively present and discuss the products and services of the company to current and prospective customers in a way that conveys an image of quality, integrity, and a superior understanding of customer needs.



* Attend to customer questions, complaints, and concerns immediately and facilitate satisfactory resolution. * Cross-sell and up-sell to existing customers. * Resolve complaints and order issues. * Oversee product exchanges and returns. * Analyze data and statistics to isolate and identify areas of improvement. * Follow all quality and food safety policies and procedures to ensure CDF products meet all applicable customer, regulatory, and industry standards. * Maintain customer records and update information as needed in Hubspot and IFS * Identify sales opportunities and refer them to the Sales Team. Success factors/job competencies: * Strong customer focus * Strong interpersonal skills, team player * Goal-oriented with a strong motivation to achieve targets * Ability to multi-task * Organizational skills with attention to detail * Strong verbal and written communication skills Work Envir

📌 Customer Service Representative (Cataluña)
🏢 etalentum
📍 Cataluña