* Lead, support and develop a team of customer and consumer service representatives * Foster a collaborative, positive and results-oriented working environment * Motivate the team and promote engagement with service objectives * Supervise case management, ensuring effective prioritisation, workload distribution and adherence to deadlines * Monitor daily team productivity, KPIs, adherence and SLA compliance * Analyse team performance metrics to identify improvement opportunities and determine operational priorities * Collaborate with the Quality Manager, N2 and Senior Supervisor to improve service quality, productivity and consumer satisfaction * Participate in client meetings and communicate relevant information to the team * Identify training needs and support the organisation of sessions to reinforce knowledge and best practices * Gather team feedback on processes, operational needs and improvement opportunities * Support the preparation and follow-up of reports covering performance,



incidents and customer feedback * Ensure compliance with company policies and applicable project regulations Position: Team Lead Location: Barcelona, Spain Model: 100% On-site Employment type: full-time DUTIES AND RESPONSIBILITIES: * Lead, support and develop a team of customer and consumer service representatives * Foster a collaborative, positive and results-oriented working environment * Motivate the team and promote engagement with service objectives * Supervise case management, ensuring effective prioritisation, workload distribution and adherence to deadlines * Monitor daily team productivity, KPIs, adherence and SLA compliance * Analyse team performance metrics to identify improvement opportunities and determine operational priorities * Collaborate with the Quality Manager, N2 and Senior Supervisor to improve service quality, productivity and consumer satisfaction * Participate in client meetings and communicate relevant information to the team * Identify training needs and sup

📌 Team Lead (Cataluña)
🏢 The lemon Consulting
📍 Cataluña