Salario:
26.000 € - 28.000 €
Tipo de contrato:
Indefinido
Jornada:
Jornada Completa
Experiencia:
2 años de experiencia Position Purpose:

The Global Technology Support team is the first and single point of contact for all customers using IT Services delivered by Business Technology. Its aim is to provide support to customers, ensuring that expectations are met or exceeded in accordance with the demands of the business and through end-to-end support.
The role endeavors to promptly resolve problems, troubleshoot and escalate while assisting the broader team in providing a stable, effective IT service to the business. The GTS analyst is part of a team ensuring the delivery of quality service and support in their day-to-day duties.
All GTS Analysts are responsible for contributing to and executing GTS processes as agreed by the Global Service Delivery Community. Further to these tasks there is an onus on this role to be a font of knowledge and an ambassador for best practice. Aside from being actively involved in the busy BAU of the GTS,



there is an expectation that this role will be accountable for certain ad hoc tasks related to process improvement, training and identification of knowledge and process gaps, these will often be expected to be completed in parallel to daily tasks.
Primary Responsibilities:
- Integral Technology support competencies
- Collaborate with Management and take strong ownership on tasks & projects committed
- Proactively identify gaps and propose continuous improvement
- Optimize manual tasks wherever possible
- Take initiative by proposing improvements, workarounds and solutions
- Freely engage other IT teams and proactively deal with second level and stakeholders when needed
- Take proactive actions to build team credibility and customer satisfaction
- Ability to handle demanding customers and communicate at all levels including Executive Board Level
- Ability to prioritize workload effectively while ensuring quality results and keep track of p

📌 GTS Service Desk Analyst with English (España)
🏢 Michael Page
📍 España