Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture ).
Our journey: Founded in 2017 by Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work ()- Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it,
and when to question it.
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Join us as a KYCB Analyst to help Qonto scale its Dutch market account-opening operations from Barcelona. You'll review and decide on KYC/KYB cases day-to-day. This position is based in Barcelona
➡️ What you'll do
- Review and decide: Analyse client and company KYC/KYB documentation during account opening and decide whether accounts can be validated or rejected.
- Call clients directly: Contact clients by phone to request additional documents and explain what's needed — outbound calls are a regular part of the job.
- Help subscriptions move forward: Make reminder calls so onboarding doesn't stall.
- Keep the queue moving: Monitor pending validations and flag anything at risk of becoming a bottleneck.
- Escalate, don't guess: Report blockers and anything outside frontline
📌 KYCB Analyst (España)
🏢 Qonto
📍 España