Company: Ember Heritage
Job Type: Full-time
Working Arrangement: Fully Remote
Working Hours: Monday–Thursday, 10:30am–7:30pm | Friday, 10:00am–3:00pm

About Ember HeritageEmber Heritage helps individuals and families put their wishes in writing by making the process of arranging a Will straightforward, accessible and stress-free.
We are looking for a confident, friendly and organised Appointment Setter to join our growing team. You will be responsible for contacting people who have already expressed an interest in our services, speaking with potential customers, following our established call structure and booking appointments for our team.
This is a fully remote position, adecuado for someone who enjoys speaking to people, working towards targets and delivering an excellent customer experience.

Key Responsibilities• Calling warm and hot leads: Contact individuals who have expressed an interest in our services and follow up promptly.
• Following the dialling structure: Work through our established dialling process to ensure leads are contacted consistently and efficiently.




• Following the company script: Use the provided script word for word, delivering it naturally and conversationally while maintaining accuracy and consistency.
• Booking appointments: Schedule appointments for interested customers, ensuring all relevant details are recorded correctly.
• Taking prepayments over the phone: Process customer prepayments securely and accurately, following company procedures.
• Managing lead records: Update the CRM or relevant systems with call outcomes, customer details, follow-up requirements and appointment information.
• Following up with leads: Recontact customers when required and ensure no opportunities are missed.
• Delivering excellent customer service: Build rapport, answer basic questions within the scope of your role and represent Ember Heritage professionally.
• Working towards targets: Meet agreed daily and weekly targets for calls, contact rates, appointmen

📌 Appointment Setter (España)
🏢 Ember Heritage
📍 España