Credit & Collections Executive

Job Summary
Responsible for end-to-end Credit & Collections activities across EMEA, combining customer-facing collections and dispute management with back-office treasury operations, cash application, bank and customer account reconciliations, credit risk monitoring, and working capital optimization. The role acts as a key link between customers, commercial teams, and finance functions, ensuring both excellent customer experience and effective cash flow management.

Key Responsibilities
• Manage collections for a portfolio of strategic customer accounts.
• Drive timely cash collection and reduce overdue balances.
• Monitor payment performance and escalate collection risks as required.
• Build strong relationships with customers and internal stakeholders.
• Resolve payment issues and disputes in partnership with Sales, Finance, Credit Risk, and Customer Service teams.
• Ensure compliance with credit policies, settlement agreements, and internal controls.
• Analyse aging reports and collection performance to support decision-making.




• Support month-end and quarter-end cash targets.
• Contribute to process improvements, automation adoption, and continuous improvement initiatives within the Order-to-Cash function.
• Back-office treasury operations, reconciliations, allocation of incoming payments ensuring the accuracy of accounts receivable-payable records.

Essential Criteria
• 1-3 years' experience in Collections, Accounts Receivable, Credit Management, or Order-to-Cash operations.
• Experience managing key, strategic, or multinational customer accounts.
• Shared Services or general business environment experience preferred.
• Strong knowledge of Accounts Receivable, Collections, and Order-to-Cash processes.
• Understanding credit management and collection best practices.
• Advanced Excel skills and experience with ERP systems (SAGE X3, SAP).
• Strong analytical and problem-solving skills.
• Excellent communication, negotiation, and stak

📌 Credit & collection executive (Palma)
🏢 Roiback
📍 Palma