At Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products.

Impact & Purpose
Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems Join Milestone, the general market leader

Location:

We are looking for a Technical Support Professional with English and French, Italian or Dutch based in Barcelona (hybrid – late shift 10:00 to 19:00).

Role Summary:

Technical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset.

What You Will Do:

• Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.




• Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.
• Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.
• Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.
• Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.
• Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

What You Bring to the Team:

• Informatic Support technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications.
• At least 4 years of work experience providing technical support for external clients.
• Practic

📌 Technical Support Professional (Barcelona)
🏢 Milestone Systems
📍 Barcelona