Business Demand & Product Owner | Conversational AI.

We are looking for a profile that bridges business and product, understands how a Contact Center works, and knows how chatbots and voicebots transform it.

Your mission is to identify the needs of entities across the Group, turn them into concrete opportunities, and match them with the Conversational AI (CAI) service portfolio.

Demand and business development

• Analyse each country's Contact Center operations (channels, volumes, contact reasons, KPIs) to spot where chatbots and voicebots add value.

• Run discovery workshops with local entities.

• Identify and promote new opportunities for Conversational AI solutions across the Group globally. Business cases and commercial offers

• Build business cases (cost savings, containment rate, NPS/CSAT impact).

• Prepare commercial offers, estimates and present proposals to local stakeholders and support them through to a decision.



Product definition and roadmap.

• Define new products and services for the CAI portfolio.
• Write the product vision, value proposition and service description for each new offering. Delivery
• Translate business needs into requirements.

• Manage and prioritise the backlog together with the technical Product Owner and agile teams.
• Accompany customers from discovery to go-live and run, tracking bot performance. Knowledge and community
• Share success stories.
• Experience defining products or services.
• Experience as Product Owner, Product Manager, Business Analyst or Demand Manager in agile environments (Scrum/Kanban).

• Ability to work with international stakeholders.

MANDATORY: ADVANCED ENGLISH LEVEL.

INSURANCE AREA.

BANDA SALARIAL: 42.000 €

📌 Business Product Owner – Conversational AI (España)
🏢 CAS TRAINING
📍 España