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The Position
Sant Cugat del Vallès Site

As an Order to Deliver Agent, you will be part of the Supply Chain team within the Order to Cash (O2C) area, you will play a pivotal role in the Order to Deliver process. You will combine daily order processing and direct customer service with commercial price validation, ensuring orders are accurately entered and fulfilled. You will be collaborating closely with external clients as well as internal teams to resolve logistics claims, eliminate price discrepancies, and provide an excellent, renewed customer service.

Key Challenges & Responsibilities
• Order Processing & Customer Care:



Execute accurate manual and automated customer order entry in SAP. Answer incoming customer phone calls, acting as the main point of contact for order status, product availability, shipping dates, and backorders.
• Price & Commercial Validation: Proactively identify and resolve price discrepancies between customer Purchase Orders (PO) and SAP price conditions prior to order release, preventing future disputes and ensuring smooth order fulfillment.
• Logistics Claims Management: Take full ownership of incoming customer calls and claims regarding delivery issues (damaged packages, missing/extra quantities, lost shipments, delivery delays) achieving quick resolution and continuous improvement.
• Contract & Conditions Support: Ensure proper registration and alignment of commercial contract conditions in SAP, preventing price mismatches at the order stage.
• Digitalization & Automation Drive: Acti

📌 Order to Deliver Agent (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés