Public Sector Process Manager
Description -
Job Summary
• This role is responsible for owning moderately complex operational processes, collaborating with stakeholders to improve processes, and maintaining accurate documentation. The role implements quality control measures, generates comprehensive reports, and provides recommendations for enhancements. The role focuses on customer satisfaction, evaluates technology solutions, and participates in training programs to develop expertise in relevant areas.

Responsibilities
• Owns a moderately complex operational process, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.
• Collaborates with various stakeholders, including cross-functional teams and external partners, to align processes with organizational goals.
• Maintains and updates process documentation, including standard operating procedures (SOPs), to ensure accuracy and consistency.
• Implements quality control measures, conducts audits,



and monitors key performance indicators (KPIs) to maintain high process standards.
• Generates comprehensive reports on process performance and communicates findings and recommendations to senior management.
• Provides input and recommendations for process enhancements, automation, and optimization to drive efficiency and productivity.
• Addresses and resolves moderately complex operational issues and escalations, ensuring minimal disruption to business operations.
• Focuses on enhancing customer satisfaction by improving processes that directly impact the customer experience.
• Evaluates and recommends technology solutions to enhance operational processes and support digital transformation efforts.
• Develops expertise in relevant areas, stays updated on industry trends, and participates in training and skill development programs.

Education & Experience Recommended
• Four-year or Graduate Degree in

📌 Public Sector Process Manager (Las Rozas de Madrid)
🏢 HP
📍 Las Rozas de Madrid