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About the Program
The Intelligent Operations program is a multi-year banking modernization program delivering a complex systems integration solution. AI is embedded in the program Way of Working — currently accelerating functional specification, design, and test case generation across ServiceNow, RPA, and API workstreams, etc... The next phase expands AI into client-facing use cases across Know Your Customer “KYC”, Estates, and Core Efficiency Package “CEP”, making the AI Lead a critical program role for the first time.

Role Purpose
The AI Lead owns Intelli Ops end-to-end AI agenda — from use case identification and prioritization through to governed delivery and client adoption.



The role sets the AI strategy in collaboration with the Program Director and client leadership, then drives execution through workstream teams, the offshore factory, and vendor partners. This is not a research or advisory role. The AI Lead is accountable for use cases landing in production, delivering measurable value, and operating within regulatory and risk framework. Sufficient technical depth to assess feasibility, govern build quality, and challenge vendor claims is essential — but the role leads through others, not by building directly.

Key Responsibilities
• Define and own the Intelli Ops AI use case roadmap — identify, assess, and prioritize AI opportunities across “KYC”, Estates, “CEP”, and operational workstreams in collaboration with client leads and program leadership
• Lead use case discovery with client business stakeholders — structured workshops in English (French and/or Dutch a plus) to surface pain points, quantify effort,

📌 AI Delivery Lead (Madrid)
🏢 Accenture
📍 Madrid