Company Overview
team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.3 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.
team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.
Are you the person your colleagues turn to when a technical issue gets more complicated?
Do you enjoy finding the root cause of technical problems and turning complex issues into clear solutions? Then you might be the person we’re looking for.
For our Customer Care team at Swizzonic, we’re looking for a Tech Support Agent – 2nd Level Support to support our Swiss market.
You will act as the technical escalation point for our 1st Level Support team,



handling complex cases involving domains, DNS, hosting, email and web technologies.
Beyond resolving technical issues, you’ll share your knowledge with colleagues, contribute to documentation and help the team become more technically autonomous. You’ll also collaborate with Customer Care, internal technical teams, other departments, external partners and domain registries to ensure customer issues are resolved efficiently.

What you'll do
• Handle complex technical customer inquiries and incidents within 2nd Level Support, taking ownership of escalations through to resolution.

• Investigate issues systematically, perform root-cause analysis and determine the appropriate solution or escalation path.

• Troubleshoot issues across domains, DNS, domain transfers, hosting, email, websites, SSL/TLS, HTTP/HTTPS, WordPress and common CMS platforms.

• Act as a technical point of contact for 1s

📌 Tech Support Agent (Barcelona)
🏢 team.blue Spain
📍 Barcelona